Refund claims are subject to approval by our services. The request must be made on SWAP website and can only be granted in the following cases:
a. The machine is under warranty but necessary parts are out of stock (we have confirmed so)
b. The part needed for the repair is not marketed
c. The repair time has been exceeded (21 days) and the customer does not agree to wait any longer
d. The repair is economically irrel-evant (the repair will cost more than the ma-chine)
e. DOA (if the machine has never been started within 10 days from the date of purchase)
f. Impossible repair / failure not found.
g. any exception - commercial gesture,
