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SWAP Services

SWAP

At SWAP, we believe that it is always better to repair a tool than to throw it away..

With our permanent stock of over 20,000 reference parts, compatible with most brands, SWAP, is the leading European parts stockist in DIY and gardening, extending the life of your machines whilst helping you save on cost. Lawn mower, electric drills, sanders ... keep all your tools for longer while saving money!

Finally, and because the obsolescence of machines is not inevitable, SWAP helps you to get the best possible performance and long-term use of your products by monitoring their life cycles.

From the servicing or installation of equipment such as an air conditioning unit or a wood stove, to the maintenance of your petrol tools (winter maintenance) through the replacement of a defective part or a repair, SWAP takes care of your tools!

INSTALLATION OF YOUR EQUIPMENT: A TRUE KNOW-HOW

Installation of your equipment:
a true know-how

Have you just purchased an air conditioner unit or a wood stove? Have you decided to use a robotic lawn mower for the garden?

For equipment like this, requiring careful and rigorous installation and servicing, SWAP responds quickly to your home thanks to its network of installers.

SWAP has more than 400 certified professionals spread across the country. Our experts are installed everywhere in France and one is always nearby to you.

ROBOT LAWN MOWER: Peace of mind when setting up your robot lawn mower.

SWAP finds the technician closest to your home for a technical pre-visit ( survey of your land prior to installation) and for the installation of your robotic lawn mower (if the quote provided is accepted).

AIR CONDITIONER: Installation of your air conditioning unit for comfort in all seasons

SWAP puts you in contact with the technician closest to your home for a technical pre-visit ( survey of the room to be fitted and evaluation of the type of work to be carried out) and for the installation of your air conditioner.

WOOD STOVES AND PELLET STOVES: The installation of your stove for an efficiency and eco-friendly energy.

SWAP puts you in contact with a technician closest to your home for a technical pre-visit ( survey of the room to be fitted and evaluation of the type of work to be carried out)) and for the installation of your wood stove / pellets.

    To book your installation, follow these simple steps:
  • 1. Click on one of the sections below according to your product
  • 2. Create your account so that we can direct you to the technician closest to you
  • 3. Select the brand and the reference of your equipment
  • 4. Insert the purchase invoice and the photo of the machines nameplate (Cerfa for air conditioners and wood stoves)
  • 5. Fill in the information relating to your warranty and your availability.
  • 6. SWAP will process a request called a "TICKET" and agrees to contact you via the SWAP interface within 72 hours. You will then be put in contact with the technician in charge of the works

Click below sections to access your request

Robot Lawn Mower

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Air Conditioner

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Wood stoves and Pellet stoves

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Preventive maintenance: ensure uninterrupted use of your tools and machines

Preventive maintenance:
ensure uninterrupted use of your tools and machines

Take advantage of winter to maintain your tools.

SWAP offers it's services to be carried out during winterto save time and money as spring approaches. What could be nicer than a manicured garden ready for the 1st summer barbecues with friends and neighbors?

Our services ensure the maintenance of your motorized garden tools while ensuring their proper functioning.

With SWAP, plan the optimum service intervals needed for the best performance of your appliances! A “Bonus” for your products lifespan and for your wallet!

COMFORT PACKAGE: the essentials to start the season

Emptying the engine of oil - Checking the condition condition of regular parts - Main settings checks

PREMIUM PACKAGE: complete overhaul to guarantee performance and longevity of equipment

Engine drain - Replacement of main worn parts - Thorough checks - Component settings - Complete cleaning of the tool

    To order your maintenance package, follow these different steps:
  • 1. Click on the section below
  • 2. Create your account so that we can offer you the packages that best suit your needs and direct you to the stations closest to you *
  • 3. Choose your package
  • 4. Optional with extra charge: Collection and return of the product to your home; or the interview carried out directly at your home, by our technician **
  • 5. Confirm your order: SWAP will process it and agree to contact you via the SWAP interface within 72 hours. You will then be put in contact with the technician in charge of the service

Click below sections to access your request

Winter Assistance & Maintenance

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* Make sure your product is clean, in working order to benefit from a maintenance package. Recommended maintenance period: October to the end of February.

** Home visit subject to eligibility conditions, service charge £60.

TOOLS AND SPARE PARTS: A STOCK OF 20,000 REFERENCE PARTS

TOOLS AND SPARE PARTS:
A STOCK OF 20,000 REFERENCE PARTS

An electric connector that no longer works, a mower blade that twists, a belt that has stretched … As a result, we find ourselves stuck, forced to replace the damaged part, or even to buy a new machine! You never predict when a part may break.

Since 2011, Swap has offered over 20,000 spare part references on more than 50 DIY brands. Feider, Hyundai, Scheppach, Oogarden… SWAP has developed a real know-how which makes each of our specialists an expert in repair whatever the machine and its specifications, whether the model is old or recent.

1st European catalog for DIY and gardening, SWAP helps you quickly replace defective spare parts specific for your machine.

    To order a spare part, please follow these steps:
  • 1. Select the "spare parts" section
  • 2. Search for your tool by brand, machine type and model
  • 3. The site will display the machine file
  • 4. Select the part required
  • 5. Add to cart and proceed to payment

SWAP delivers your piece within 48 hours.

    In order to establish your request for a spare part, please follow the different steps:
  • 1. Click on one of the sections below
  • 2. Create your account to follow up on your request
  • 3. Create your request and don’t hesitate to add photos with the dimensions of the parts
  • 4. Confirm your request called a"Ticket" SWAP will process it and undertake to respond to you via the SWAP interface within 72 hours

Click below sections to access your request

Spare parts

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Have you got the wrong parts?

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REPAIRS: REPAIR RATHER THAN REPLACE

REPAIR: REPAIR
RATHER THAN REPLACE

With it's network of 400 approved professionals spread across the country, 70% of our repairs are carried out in less than 7 days.

Allowing you to continue your domestic or garden work without interrupting during an indefinite period. A very significant time saving!

    In order to make a repair during the warranty period follow these different steps:
  • 1. Provide the purchase invoice and the machine nameplate
  • 2. Click on one of the headings below
  • 3. If you do not have an account, create it so that we can direct you to the service center closest to you *
  • 4. Complete your warranty contract
  • 5. Choose the service center closest to you
  • 6. Validate your service file called a “Ticket”: Contact the technician to be able to drop off your machine in the workshop
    In order to make a repair during the out of an warranty period follow these steps:
  • 1. Click on one of the headings below
  • 2. Click on "If your machine is outside it's warranty period, please click here" to access the network of authorized repairers
  • 3. Enter your address in the search bar
  • 4. SWAP offers you the authorized repairers closest to your home as well as their contact details
  • 5. Contact the technician to be able to take in your machine into the workshop and request a quote

Click below sections to access your request

REPAIR DURING WARRANTY PERIOD

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Repair outside warranty period

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We are here to listen to you

Whether your question concerns the technical aspect, warranty conditions, order tracking of your machine or a request for a manual, our technicians and customer advisers are there to help you and answer all your questions. At SWAP, we stay close to our users in order to diagnose your needs to provide you with the most suitable solution.

A questions ? Need information?

We are here to help 0033 (0)9 70 75 30 30