Before you begin, we kindly ask you to gather the following items:
In order to identify the parts necessary for the repair of your machine, or to find a repair station capable of repairing it, we need to identify your machine. For this, we will need either the EAN code (barcode number) visible on the receipt or the packaging box or on the seller's website, or the reference indicated on the nameplate of your machine.
The proof of purchase is a mandatory document in order to set up your coverage. Without this document, we cannot proceed with your request. Please upload a readable document (Name of the store, date of purchase, and the reference of your purchase).
The warranty file can only be valid in the presence of the machine's nameplate. It is located on your machine.
Example on this link