Bienvenue dans l'Univers My Swap

To become an authorized station, you can contact our service on 0820202268. You can also make your request online on the page "Contact request for approval"

Send your completed contract to our legal e-mail address indicated in the contract details.

The hourly rate is indicated on the contract you signed with SWAP.

SWAP shall pay the service station for re-commissioning the products as well as for the administrative part of file management.

For all warranty claims submitted to SWAP, you must indicate the time to complete the repair as well as the administrative pro-cessing of the file. When the request is vali-dated, you receive the parts free of charge and a labor credit is established immediately. At the end of the month, we make an ac-counting statement and a check corresponding to all repairs is sent to you. Please con-tact our accounting department at compta2@bftg.eu for more information.

You have created a folder called "ticket no. XXXXX" on SWAP website. On the ticket you have the possibility to follow up the repair. Once you have completed the repair, please click on "successful repair". Then you can choose either "Transport under warranty" in the case where the dealer asks you to return the machine under warranty and "Transport at your expense" in the case where the dealer or the end customer wishes to bear the return costs of the machine under warranty or out of warranty. In this case it is up to you to organize the transport.

Once you indicate that the repair was carried out successfully, a labor credit in PDF format will appear on your left ticket. You can view and download it.

You will not need to provide us with reports. They will be generated by our computer system.

When the service station refuses to respond to a warranty claim for improper use of the product, it draws up a repair estimate and sends it directly to you. You can then either:
1. Pay only diagnosis fees and return transportation fees
2. Or pay the amount of the estimate so that the station carries out the repair of the out-of-warranty prod-uct.
In both cases, communicate directly with the station.

Please note that it is imperative to take the machine to one of our approved stations. If there is a non-approved station in your vicini-ty and you wish to have your machine re-paired there, you can give us its contact de-tails by contacting SWAP hotline: 0820202268. We will contact the station so that it becomes one of our approved stations.

You must make your request for after-sales service on SWAP website, we will inform you immediately if the shipping costs are covered by SWAP.

Si vous avez enregistré votre demande SAV sur le site SWAP, vous êtes informé par mail à chaque étape de la réparation du produit. Vous pouvez aussi retrouver tout le suivi du dossier sur le site SWAP dans la rubrique " Mon compte ".

Note that it is imperative to take the device to one of our approved stations. If an unauthorized station is located near you and you wish to have your machine repaired at it, you can inform us of its contact details by contacting the SWAP hotline on 09 74 19 78 91. We will contact the station for that it integrates our network.

Une fois votre demande de prise en charge sous garantie effectuée, vous avez la possibilité de demander la prise en charge du transport dans le module dédié sur l'interface du ticket.

1. If the part is out of stock and we have not found a compatible part and supply infor-mation
2. If we do not sell the part you requested
3. If the repair time is exceed-ed (21 days from the date of request on the website.)
4. If the fault cannot be found
5. In case of Dead on arrival (Re-port it within 10 days from the purchase date of the machine and specify that the product has never been started)
6. If repair is impossible/ Fault not found
7. If the re-pair is economically irrelevant

The Certificate of non-repair issued by the station acts as a credit agreement. You can refund the customer immediately or exchange the product.
The corresponding credit note will be issued within 1 month.

If a Certificate of non-repair is issued, the repair station keeps the product, except in special cases and only at the request of SWAP.

A. la machine est sous garantie mais les pièces nécessaires sont en rupture de stock (après confirmation de notre part)
B. la pièce nécessaire pour la réparation n'est plus commercialisée
C. le délai de réparation est dépassé et le client ne souhaite pas attendre plus longtemps
D. la réparation n'est économiquement pas pertinente (la réparation coutera plus cher que la machine)
E. si une panne au déballage est constatée
F. la réparation est impossible / la panne est introuvable
G. toute exception - geste commercial

To view your files, simply follow these steps:

1) Log in with your credentials by clicking on the tab " Login " at the top right of your screen
2) Once logged in, click on the blue button " My account " at the top right of your
3)A window called "Dashboard" will appear.
4) Select the tab "My tickets" below "Dashboard" on the left of the screen
5) Click on "View" on the right to view your folders
6) Thanks to the different search criteria, you can find a particular ticket or view all the tickets in your list.
7) You can send us a message on this ticket by writing in the box "Write a message" and click on "Send". To send attachments, simply click on "Add Files" and attach files with up to 5 MB.

An automatic email will be sent to you once we reply to your request.

A receipt or invoice will suffice to justify the machine's warranty.

Yes, the end customer can request an authorized repair station. Before taking the machine to an approved repair station, it is pref-erable that the end customer creates a folder on our site. During the creation of the folder, they can choose the nearest repair station to their home. You can also make the request on their behalf on the website.

Yes. When creating the ticket on SWAP website, we will need a photo of the machine's nameplate. To justify your request we may ask you to provide pictures of the machine.

It is recommended to make the requests on SWAP website before sending the machine in station to ensure the best follow-up of each file. However, some dealers must wait for our agreement before sending the machine to a repair station (Bricomarché).

Il est fortement recommandé de faire les demandes sur le site SWAP avant d'envoyer la machine en station pour assurer le meilleur suivi de chaque dossier.

You will have to check:
a. If the dealer or the individual has brought you the device with the documents. If not, it will be neces-sary to contact him and ask him to send immediately the scanned documents (receipt, photo of the nameplate and ITM8 number if it is a DIY store and only the receipt and pho-to of the nameplate for the other physical and online dealers).
b. If the warranty has not expired (check the receipt).
c. If the machine is complete. If this is not the case, contact SWAP administrator by opening a ticket.

Once the diagnosis is validated and the machine fault code is selected, immediately choose one of the three following options
1) Repair - if you are able to repair the machine. In this case, choose the spare parts and indicate the time needed to carry out the repair.
2) Certificate of non-repair - if it is impossible to repair the machine or the repair is economically irrelevant
3) Warranty claim - if you found during the diagnosis that the fault was caused by a non-compliance with the operating instructions of the machine

Refund claims are subject to approval by our services. The request must be made on SWAP website and can only be granted in the following cases:
a. The machine is under warranty but necessary parts are out of stock (we have confirmed so)
b. The part needed for the repair is not marketed
c. The repair time has been exceeded (21 days) and the customer does not agree to wait any longer
d. The repair is economically irrel-evant (the repair will cost more than the ma-chine)
e. DOA (if the machine has never been started within 10 days from the date of purchase)
f. Impossible repair / failure not found.
g. any exception - commercial gesture,

Le transport retour est en général à la charge de SWAP et vous pouvez le demander directement après avoir validé la fin de la réparation de la machine.

Bármilyen hibát, hiányzó elemet vagy leállást jelenteni kell a megvásárlástól számított tíz napon belül. Mindehhez, látogasson el a www.services.SWAP-europe.com weboldalra, hogy jelentést tudjon tenni, majd értesítjük a szükséges további lépésekről.

On our SWAP website, you can view the map of approved repair stations. Click here to view the map.

After the diagnosis of the station, if your warranty is validated, the repair is carried out free of charge. If, following the diagnosis, your warranty is not validated, the after-sales service station will draw up an estimate for you. If you accept this quote, you will pay directly to the service station. If you refuse this quote, the station will be entitled to ask you to pay the diagnostic costs.

Yes, you can drop off your machine directly at one of our authorized stations. However, we recommend that you make your service request at SWAP. You will thus have the follow-up of your repair on the site and you will receive emails warning you of the stages of the repair.

No. As part of a warranty repair, the spare parts are sent to you free of charge.

All out-of-warranty parts purchases shall be made via the SWAP E-shop www.swap-europe.com. For more information about browsing the E-shop click on here.

SWAP offers parts and accessories for all products monitored during the warranty period. After this period, parts are generally available for an additional 3-year period. You can order parts on E-shop SWAP.

Yes, we supply only original parts for the products for which we are mandated to provide after-sales service.

For more information regarding recycling or destruction, please contact the dealer from whom you purchased the machine.

Maintenance and Repair Conditions - SWAP Europe § 1 Validity (1) These terms and conditions of maintenance and repair apply exclusively to all contractual relationships between SWAP-Europe.com (SWAP) and its customers. Deviating or conflicting conditions will not be accepted by SWAP, unless SWAP has expressly agreed to them in writing. (2) These terms and conditions of maintenance and repair also apply to all future work and services between the parties, and even if SWAP in the knowledge of deviating or conflicting conditions maintenance or repair work for the customer. § 2 Scope of Services (1) SWAP Europe offers to repair or replace mechanical, electrical or electronic parts (including labor) whose defectiveness has been duly reported. These services also extend to other parts damaged by the defective part (consequential damage). (2) Not included in the scope of maintenance and repair are: a) deterioration due to external circumstances b) replacement of wearing parts and consumables c) defects that are due to improper care or maintenance of the product by the customer d) parts and accessories that are not part of the original equipment of the respective product e) the consequences of incorrect or improper use of the product or modification of the product f) damages caused by intent or gross negligence of the customer g) damages resulting from the defect of a part not under warranty h) any indirect or consequential damages, such as in particular loss of use and depreciation. § 3 Offer, Acceptance (1) All offers made by SWAP are subject to change without notice and are non-binding, unless they are expressly marked as binding or contain a specific acceptance period. SWAP may accept orders within (14) days after receipt. For the conclusion of a maintenance or repair contract with SWAP, the submission of a warranty claim for a registered device via the SWAP web application to SWAP Europe is to be considered as an offer, which SWAP Europe can accept. For details, please refer to the "aftersales quick start procedure" (link pdf). (2) Solely authoritative for the legal relationship between SAWP and the customer is the maintenance and repair contract concluded in writing, including these maintenance and repair conditions. This contract fully reflects all agreements between the contracting parties regarding the subject matter of the contract. Oral promises of SAWP before the conclusion of this contract are legally non-binding and oral agreements of the parties to the contract are replaced by the written contract, unless it is expressly stated in each case that they continue to be binding. (3) Supplements and amendments to the agreements made, including these Maintenance and Repair Conditions, must be in writing to be effective. With the exception of managing directors or authorized signatories, the employees of SAWP are not entitled to make verbal agreements deviating from the written agreement. The telecommunicative transmission, in particular by fax or by e-mail, is sufficient to maintain the written form, provided that the copy of the signed declaration is transmitted. (4) Information provided by SAWP on the object of the delivery or service (e.g. weights, dimensions, utility values, load capacity, tolerances and technical data) as well as our representations of the same (e.g. drawings and illustrations) are only approximately authoritative unless the usability for the contractually intended purpose requires exact conformity. They are not guaranteed characteristics, but descriptions or identifications of the delivery or service. Deviations that are customary in the trade and deviations that occur due to legal regulations or represent technical improvements as well as the replacement of components with equivalent parts are permissible insofar as they do not impair the usability for the contractually intended purpose. (5) SAWP retains ownership or copyright of all offers and cost estimates submitted by it as well as drawings, illustrations, calculations, brochures, catalogs, models, tools and other documents and aids made available to the Customer. The customer may not make these items accessible to third parties, either as such or in terms of content, disclose them, use them himself or through third parties, or reproduce them without the express consent of SAWP. At the request of SAWP he must return these items completely to SAWP and destroy any copies made if they are no longer needed by him in the proper course of business or if negotiations do not lead to the conclusion of a contract. Excluded from this is the storage of electronically provided data for the purpose of usual data backup. § 4 Prices, Payment (1) Costs invoiced to the Customer in connection with the performance of the maintenance or repair work shall be due for payment net within 30 days from the date of invoice. After the due date, interest on arrears shall be charged at a rate of 8% above the respective base interest rate p.a.. SWAP reserves the right to claim further damages for default. (2) Maintenance or repair shall first require the timely and proper fulfillment of the customer's obligations. SWAP reserves the right to plead non-performance of the contract. (3) In the event of default of acceptance or other culpable violation of cooperation obligations on the part of the customer, SWAP is entitled to compensation for the resulting damage, including any additional expenses. SWAP reserves the right to assert further claims. In this case, the risk of accidental loss or accidental deterioration of the goods shall pass to the purchaser at the time of default of acceptance or other breach of duties to cooperate. § 5 Offsetting, retention The Buyer shall be entitled to set-off only to the extent that its counterclaims are undisputed or have been finally determined by a court of law. The customer shall only be entitled to assert rights of retention on the basis of counterclaims arising from the same contractual relationship. § 6 Retention of title (1) The goods remain SWAP's property until all payments have been received in full. In case of breach of contract by the customer, including default of payment, SWAP is entitled to take back the goods as far as this is possible according to the nature and type of the goods. (2) The customer shall handle the goods with care, insure them appropriately and, if necessary, maintain them. (3) Insofar as the consideration has not been paid in full, the customer must inform SWAP immediately in writing if the goods are encumbered with the rights of third parties or exposed to other interventions by third parties. (4) The customer shall be entitled to resell the goods subject to retention of title in the ordinary course of business. In this case, however, the customer hereby assigns to SWAP all claims arising from such resale, regardless of whether such resale takes place before or after any processing of the goods delivered under retention of title. Notwithstanding SWAP's authority to collect the claim itself, the customer shall remain authorized to collect the claim even after the assignment. In this context, SWAP undertakes not to collect the claim as long as and insofar as the customer meets its payment obligations, no application for the opening of insolvency or similar proceedings has been filed and no cessation of payments has occurred. (5) Insofar as the above-mentioned securities exceed the claims to be secured by more than 10 %, we shall be obliged to release the securities at our discretion upon the customer's request. § 7 Warranty (1) The warranty period shall be one year from the date of performance of the service or, if acceptance is required, from the date of acceptance. This period shall not apply to claims for damages by the Customer arising from injury to life, body or health or from intentional or grossly negligent breaches of duty by SWAP or its vicarious agents, each of which shall become statute-barred in accordance with the statutory provisions. (2) The delivered items and services shall be carefully inspected immediately after delivery or performance to the customer or to the third party designated by the customer. With regard to obvious defects or other defects that would have been recognizable in the course of an immediate, careful inspection, they shall be deemed to have been approved by the Customer if SWAP does not receive a written notice of defect within 7 (seven) working days after delivery. With regard to other defects, the delivery items shall be deemed to have been approved by the Purchaser if the notice of defect is not received by SWAP within (seven) working days after the point in time at which the defect became apparent; however, if the defect was already apparent at an earlier point in time during normal use, this earlier point in time shall be decisive for the commencement of the period for giving notice of defect. Upon SWAP's request, a rejected delivery item shall be returned to SWAP freight prepaid. In the event of a justified complaint, SWAP shall reimburse the costs of the most favorable shipping route; this shall not apply if the costs increase because the delivery item is located at a place other than the place of intended use. (3) In the event of material defects in the delivered items, SWAP shall first be obligated and entitled to rectify the defect or to make a replacement delivery at its discretion within a reasonable period of time. In the event of failure, i.e. impossibility, unreasonableness, refusal or unreasonable delay of the rectification or replacement delivery, the customer may withdraw from the contract or reasonably reduce the purchase price. (4) If a defect is due to the fault of SWAP, the Customer may claim damages under the conditions set forth in § 8. (5) In the event of defects in components from other manufacturers that SWAP cannot remedy for licensing or factual reasons, SWAP shall, at its option, assert its warranty claims against the manufacturers and suppliers for the account of the Principal or assign them to the Principal. In the event of such defects, warranty claims against SWAP shall only exist under the other conditions and in accordance with these General Terms and Conditions if the legal enforcement of the aforementioned claims against the manufacturer and supplier was unsuccessful or is futile, e.g. due to insolvency. For the duration of the legal dispute, the statute of limitations of the relevant warranty claims of the Customer against SWAP shall be suspended. (6) The warranty shall lapse if the Principal modifies the delivery item or has it modified by a third party without SWAP's consent and the elimination of defects is thereby rendered impossible or unreasonably difficult. In any case, the customer shall bear the additional costs of defect rectification resulting from the modification. (7) Any delivery of used items agreed with the Customer in individual cases shall be made to the exclusion of any warranty for material defects. § 8 Liability (1) SWAP's liability for damages, irrespective of the legal grounds, in particular due to impossibility, delay, defective or incorrect delivery, breach of contract, breach of duties during contractual negotiations and tort, shall be limited in accordance with the provisions of this § 8, insofar as fault is involved in each case. (2) SWAP shall not be liable in the event of simple negligence on the part of its executive bodies, legal representatives, employees or other vicarious agents, unless this involves a breach of material contractual obligations. Material contractual obligations are the obligation to deliver and install the delivery item in due time, its freedom from defects of title as well as such material defects that impair its functionality or usability more than insignificantly, as well as consulting, protection and care obligations that are intended to enable the customer to use the delivery item in accordance with the contract or are intended to protect the life and limb of the customer's personnel or to protect the customer's property from significant damage. (3) Insofar as SWAP is liable on the merits for damages pursuant to § 8 (2), this liability shall be limited to damages which SWAP foresaw as a possible consequence of a breach of contract at the time of conclusion of the contract or which it should have foreseen by exercising due care. Indirect damage and consequential damage resulting from defects in the delivery item shall also only be compensable insofar as such damage is typically to be expected when the delivery item is used for its intended purpose. (4) The above exclusions and limitations of liability shall apply to the same extent in favor of SWAP's corporate bodies, legal representatives, employees and other vicarious agents. (5) Insofar as SWAP provides technical information or acts in an advisory capacity and this information or advice is not part of the contractually agreed scope of services owed by SWAP, this shall be done free of charge and to the exclusion of any liability. (6) The limitations of this § 8 do not apply to SWAP's liability for intentional conduct, for guaranteed characteristics, for injury to life, body or health or under the Product Liability Act. § 9 Statute of Limitations (1) Notwithstanding § 634a para. 1 no. 1 BGB, the general limitation period for claims arising from defects in work and title against entrepreneurs within the meaning of § 14 BGB shall be one year from acceptance of the performance. (2) The above limitation periods under works law shall also apply to contractual and non-contractual claims for damages of the Customer based on a defect in the goods, unless the application of the regular statutory limitation period (§§ 195, 199 BGB) would lead to a shorter limitation period in individual cases. Claims for damages of the Customer pursuant to § 8 para. 2 sentence 1 and sentence 2(a) as well as pursuant to the Product Liability Act shall become statute-barred exclusively in accordance with the statutory limitation periods. § 10 Applicable law, place of jurisdiction (1) If the customer is a merchant, a legal entity under public law or a special fund under public law, or if the customer does not have a general place of jurisdiction in the Federal Republic of Germany, the place of jurisdiction for any disputes arising from the business relationship between SWAP and the customer shall be, at SWAP's option, the Hanau Regional Court or the customer's place of business. In such cases, however, the Hanau Regional Court shall be the exclusive place of jurisdiction for actions against SWAP. Mandatory statutory provisions on exclusive places of jurisdiction shall remain unaffected by this provision. (2) The relationship between SWAP and the client shall be governed exclusively by the laws of the Federal Republic of Germany. The United Nations Convention on Contracts for the International Sale of Goods of 11.4.1980 (CISG) shall not apply. (3) Insofar as the contract or these General Terms and Conditions contain loopholes, those legally effective provisions shall be deemed agreed to fill these loopholes which the contracting parties would have agreed to in accordance with the economic objectives of the contract and the purpose of these General Terms and Conditions if they had been aware of the loophole. (4) The contract shall remain binding in its remaining parts even if individual provisions are legally invalid. This shall not apply if adherence to the contract would represent an unreasonable hardship for one party.

You can check the warranty period on the operating manual of the machine, on the product packaging and also check with your dealer.

Search for your machine at E-shop SWAP. You can use the machine reference or model indicated on the nameplate and you will have a machine display with all parts.

You will know whether the machine is supported by SWAP if it bears a "SWAP Product Warranty" logo.

If the machine is not supported by SWAP, the warranty shall not be taken into account. La-bour, parts and transportation costs will be borne by the customer. It will then be neces-sary to draw up an estimate with the cus-tomer. We suggest that you get in touch with the selling store to know the importer or the manufacturer and send the customer to a service provider approved by the latter.

Go to the home page of our after-sales service web-site. Choose "Make a request for after-sales service. Follow the instructions and create your warranty request for free parts. If you encounter any difficulties, contact us on 0820202268.

A két ütemű belső égésű motorokhoz használható benzin keverékek alapja ólmozatlan benzin 95 vagy 98 és 100 %-os szintetikus olaj (félig szintetikus olaj nem használható, mert annak aránya változó lehet és így a keverék nem meghatározható). A keverék arány a felhasználási útmutatóban található: vegye azt figyelembe mielőtt használni kezdi eszközét.

Az előrekész keverékek használata nagyon nem ajánlott még ha adalékokat is tartalmaz. A szintetikus olaj hozzáadása százaléknöveléshez valamint az olaj hiánya egyaránt káros lehet a motor megfelelő működésére és berobbanáshoz vezethet.

Javasolt, még rövid (pár napos) tárolás esetén is, hogy üzemanyag tankját ürítse ki a készülék használata után, valamint hogy kiürítse a karburátort. A karburátor kiürítéséhez, indítsa újra a motort a tank kiürítése után az üzemanyag hiány miatti leállásig. Ezek a lépések szükségesek a téliesítés előtt, hogy megőrizzük a karburátor tömítések és tárcsák élettartamát.

Kérjük, rázza fel a kannáját jól, mielőtt használja a két-ütemű üzemanyagkeveréket. Idővel olaj lerakódások maradhatnak a tank alján, csak benzint használjon.

-Csak a csomagon javasolt keveréket használja.